3C Education And Research Privacy Policy

At 3C Education And Research, we collect and use your personal information to help solve your problems, improve our services, and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it, and treat it as confidential.

When we record and use your personal information, we:

• Only access it when we have a good reason
• Only share what is necessary and relevant
• Don't sell it to anyone

We handle and store your personal information in line with data protection law.

Who's responsible for keeping your personal information safe?

The 3C Education And Research CIC is responsible for keeping your personal information safe and making sure we follow data protection law. We are a not-for-profit organisation.

3C Education And Research CIC will record your personal information on a computer system. We have rules and controls to stop people accessing or using your information when they shouldn’t.

What we do with your information

How we handle your personal information depends on how you interact with us:

• When you get advice from an adviser
• Using our website
• Using our consumer service
• Using Help to Claim
• If you've been contacted to help with research, campaigns, or news
• When you make a complaint about our service
• Signing up to a newsletter from 3C Education And Research CIC
• When you make a donation to our service

Cookies

Like almost all websites, 3C Education And Research uses cookies to make its website function efficiently, maintain its security, improve user experience, facilitate interaction with third-party service providers, and understand how users interact with the material on its website.

A cookie is a small file stored by your browser or elsewhere on your computer's hard drive, subject to user preference. Detailed information about how cookies work is available from allaboutcookies.org.

The website 3C Education And Research uses the following types of cookies:

• Necessary cookies: Required to enable the website to function and remain secure.
• Statistics cookies: Help understand how visitors use the website by collecting anonymised information.
• Marketing cookies: Used to track visitors across websites to tailor advertising.

When we use your information without permission

At times, we might use or share your information without your permission. We'll only do this if there's a legal basis for it. This could include situations where we have to:

• Follow the law ('legal obligation'), e.g., if a court orders us to share information
• Protect someone's life ('vital interests'), e.g., sharing information with a paramedic if a client is unwell
• Carry out our aims and goals ('legitimate interests'), e.g., creating anonymous case studies for research
• Fulfill a task in the public interest or for official functions ('public task'), e.g., the Consumer Service
• Fulfill a contract with you ('contract'), e.g., storing bank details to pay employees
• Defend our legal rights, e.g., resolving a complaint about advice we provided

Getting help and reporting concerns

You can contact 3C Education And Research CIC to:

• Find out more about how we use your personal information
• Raise concerns about how we use information, e.g., if you think we've shared your information inappropriately

You can also email our data protection officer at [email protected] if:

• You need more help after contacting 3C Education And Research CIC
• You've never had contact with 3C Education And Research CIC but have concerns about our policy
• Your issue doesn’t just affect your personal data, e.g., there's a wider policy issue

General advice enquiries will not be handled via the DPO mailbox. Please contact 3C Education And Research CIC directly.

You can find out more about your data rights on the Information Commissioner's website.

Complain to the Information Commissioner's Office

If you're unhappy with how we use your information, you can complain to the ICO:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

Visit the ICO website.

Site Terms

This document sets out the Terms ("Terms") of 3cer.co.uk and any sub-domain (the "Site"). This Site is operated by 3C Education & Research CIC. By accessing this Site, you agree to be bound by the Terms. Before using this Site, you should read these Terms carefully.

3C Education & Research CIC is a company incorporated under the laws of England and Wales with company registration number 16003049.

Privacy

3C Education & Research CIC privacy policies can be found above.

Users of this Site

The Site is currently intended for those who access it from within the United Kingdom. Because of this, we cannot guarantee that the Site or the information thereon complies with law or regulation or is appropriate for use in other places.

You are wholly responsible for use of the Site by any person using your computer and must ensure that any such person complies with these Terms.

The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation to engage in illegal activity. Your use of this Site is subject to the applicable laws and regulations of any relevant jurisdiction.

No Warranties

The following clauses exclude or limit our legal liability for the Site. You should read them carefully. While we have taken reasonable steps to ensure the accuracy, currency, availability, correctness, and completeness of the information contained on the Site, information is provided on an "as is", "as available" basis, and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Site is at your sole risk.

We shall not be liable for any loss or damage whatsoever and however arising as a result of your use of or reliance on the information contained on the Site to the maximum extent permitted by law.

We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors, or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

We make no representations or warranties regarding the accuracy, functionality, or performance of any third-party sites that may be used in connection with the Site.

Third-Party Sites and Endorsements

Where we provide links to other locations on the Internet, we do so for information purposes only. We are not responsible for the content of any other websites or pages linked from or linking to this Site. We have not verified the content of any such websites.

Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in other way in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software. No endorsement or approval of any third parties or their advice, opinions, information, products, or services is expressed or implied by any information on our Site.

Copyright

Copyright in the pages, screens, information, and material in their arrangement included in this Site is owned by or licensed to 3C Education & Research CIC unless otherwise noted. You may imprint, copy, download, or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular, no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.

Email

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to 3C Education & Research CIC or any message sent by 3C Education & Research CIC to you over the Internet.

Governing Law

The Terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have non-exclusive jurisdiction in respect of any dispute, which may arise.

Your Queries

If you have any questions about this Site or these Terms, please contact us at [email protected].